Collection of personal information
PPC Herbs only collects personal information about users through our website to:
- Process online orders;
- Provide information about our products, service and / or special offers and general health advice;
- Collect statistical data for marketing purposes; and
- Ask for feedback regarding our products and / or services.
Use of personal information
PPC Herbs will not use users personal information except in accordance with the National Privacy Principles. For example, disclosure will occur where users have consented to the disclosure (i.e. for the purposes of providing users a service) and where disclosure is required by law.
PPC Herbs guarantees that all personal information received by online and offline users will remain confidential property of the website owners and will not intentionally be sold or given to a third party in any circumstances.
Opt out mechanism
PPC Herbs provides an ‘opt-out’ mechanism to allow users to control whether or not they receive promotional or other advertising material from PPC Herbs. Should the ‘opt out’ mechanism be used, PPC Herbs will remove users from any distribution lists that are used for communication or marketing purposes.
Accuracy of personal information
PPC Herbs will endeavour to ensure that the personal information collected about users is accurate. To help us ensure users personal information is up to date, please email us at firstname.lastname@example.org.
Removal of personal information
Should users wish to have any personal information obtained by PPC Herbs deleted, please email us at email@example.com.
Storage of Collected Information
PPC Herbs will take all reasonable steps to ensure the protection and privacy of users personal information that is stored on the website or other median at PPC Herbs.
For example, when users enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). Further, the credit card details are never permanently stored but rather are collected merely temporarily until the payment has been processed. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Orders and Cancellation Policy
PPC Herbs enables orders to be made online, via telephone, fax, mail, in person or through any other means of communication. All prices listed on the website or in PPC flyers and other promotional material are listed in Australian dollars (AUD). When making an order, PPC Herbs will require personal information from users in order to identify users and process the payment for users order. Users may be required to provide contact information (such as name, email, phone number and postal address) and financial information (such as credit card number, expiration date and PayPal details).
All credit card transactions are processed in real time using a secure third party payment gateway provider PayPal and the National Australia Bank.
An order may be cancelled prior to dispatch by phoning us on +61 3 9762 3777. If dispatch of the goods has already occurred, users will only be credited for the cost of the goods, minus the cost of dispatch and return freight.
PPC Herbs return policy provides credit for goods damaged in transit, goods with an expiration date of less than 6 months, goods sent in error and goods that are unfit for purpose.
Before making a return, please notify the office at +61 3 9762 3777. Notification should occur within 24 hours of delivery. A credit will be issued on all justifiable returns. For example, an unjustified return includes stock that has been damaged whilst in users possession and stock that has been damaged during return to PPC Herbs due to inadequate packing. Credit will not be extended in those circumstances.
Returns should be made within 14 days either with courier or post. Proof of purchase is required on request. Please ensure all returns are packed appropriately so that they arrive at PPC Herbs in a saleable condition.
PPC Herbs return policy also provides refunds. Please call our office at +61 3 9762 3777 to inquire whether users are entitled to a refund. If a refund is approved, it will be credited to users credit card used for the initial purchase.
PPC Herbs processes orders promptly, endeavouring to dispatch users goods within five working days. If stock is not available, or for any other reason the order will require a longer processing time, we will contact users to advise when it will be available and delivered.
PPC Herbs sends orders by Australia Post to interstate customers or courier to Victorian customers.
Medical Information Disclaimer
PPC Herbs may provide health and medical advice through its website or by telephone or other communications. Any information provided by PPC Herbs regarding health and medical treatment is provided to assist users with users own research. PPC Herbs does not represent or warrant in any way that such information is accurate, complete or correct, and recommends users seek independent medical advice from a qualified practitioner.
PPC Herbs recommends users also seek the advice of users health and/or medical practitioners, when researching any health or nutritional related treatments concerning yourself or others.
Intellectual Property Rights Disclaimer
All materials, text, graphics, information, software and advertisements on the web site is protected by International and Australian trademark and copyright laws. The contents of the web site is published in real-time, must not be copied, reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way, electronically or otherwise, without the express authorisation of PPC Herbs.
User Licence Disclaimer
By posting any information or other material on the web site (including posting messages, uploading files, inputting data or engaging in any other form of communication), the user grants to PPC Herbs a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the information or material:
- Use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display; and
- Sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted.
The foregoing grant includes the right to exploit all proprietary rights in any such information or other material including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide.
Advertising and Hyperlinks Disclaimer
The website may provide links to other third party websites not associated with PPC Herbs. Hyperlinks are provided on our website merely for users convenience in being directed to other areas of interest. We are not responsible for the conduct of brands and other companies linked to our website. The user links to any such website entirely at their own risk. Hence, before disclosing personal information on any other linked website, we advise users to read and understand the Terms and Conditions of those websites and seek independent legal advice. These terms also apply to any advertising on our website provided by a third party.
Limitation of Legal Liability Disclaimer
Right of Indemnification Disclaimer